Level Billing Plan
Customers can spread energy costs out evenly throughout the year by enrolling in the Level Billing Plan. You may enroll in the plan at any time after having service for at least 12 months. Contact Credit and Collections for more information. This service is available to residential customers only.
LIMITED INCOME PROGRAMS
Maryland Energy Assistance Program (MEAP)
MEAP assists people with winter heating bills. It is available once each heating season begins. Customers may apply anytime during the year, however, grant money is only available November through March.
Utility Service Protection Program (USPP)
All customers eligible for assistance from the MEAP are eligible for participation in USPP. Customers in the USPP will be required to enter into an equal monthly payment plan based on estimated cost of average annual utility usage minus annual MEAP benefits. Customers in the USPP may also enter into a supplemental payment plan if their outstanding average is $400 or less.
Electric Universal Service Program (EUSP)
The Electric Universal Service Program is a state program designed to help low-income customers pay the electric portion of their bills. The program provides bill payment assistance, arrearage retirement of pre-July 1, 2000 electric bills, and targeted weatherization services.
For more information on MEAP, USPP and EUSP, contact:
Neighborhood Service Center, Inc.
126 Port Street
Easton, MD 21601
410-763-6745
Other assistance may be obtained from the following:
Talbot County Social Services
301 Bay Street, Suite 5
Easton, MD 21601
410-770-4848
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OTHER INFORMATION
Complaint Resolution
If you have a question or complaint about your bill, you may contact the Easton Utilities Credit Department by calling (410) 822-6110 or by visiting our offices. If you have a question or problem that has not been resolved to your satisfaction by Easton Utilities, you may wish to contact the Maryland Public Service Commission at the following address:
Office of External Relations
Maryland Public Service Commission
6 St. Paul Street
Baltimore, MD 21202
410-767-8028 or 1-800-492-0474
Fax: 410-333-6844
Email: mpsc@psc.state.md.us
www.psc.state.md.us
Hours: 8:00 AM - 5:00 PM, Monday through Friday, except holidays.
IMPORTANT
TELEPHONE NUMBERS
Easton Utilities
Customer Service
Reporting Outages/Emergencies
410-822-6110 (24 hours)
Email: info@eastonutilities.com
Miss Utility
1-800-441-8355 or 8-1-1
Neighborhood Service Center
410-763-6745
Maryland Public Service Commission
1-800-492-0474
Office of External Relations
410-787-8028
Fax: 410-333-6844
Email: mpsc@psc.state.md.us
www.psc.state.md.us
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